I to investigate the relationship between pricing and the customer satisfaction j to investigate the relationship between quality of offering and the customer satisfaction. Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, csat, customer service satisfaction etc use this sample questionnaire and start measuring and increasing customer retention, customer. Customer satisfaction at garware technical fibres, our goal is to ensure total customer satisfaction through a strong commitment of excellence in manufacturing and quality our customers shall consistently find in our products the quality that is desired and expected. Customer segmentation app on ddp helps identify homogeneous segments of customers and factors influencing customer satisfaction the app enables actions such as customer archetype identification, improvised c-sat levels and tailor-made offerings for critical customers. Customer satisfaction on customer loyalty in the context of bangladesh this study focused on six factors such as communication, price structure, value-added service, convenience, sales-promotions and customer.
The aim of this project is to establish the importance and significance of customer satisfaction for the sustainable growth and profit of a company, thus in order to establish that this research would study the different customer satisfaction policies of the apple stores of uk. Measuring and analyzing the customer satisfaction of international roaming service in grameen phone bangladesh executive summary grameenphone is the largest mobile phone operator in bangladesh. Certificate from guide this is to certify that,azizur rahman (id no:12-1-12-0155) a student of bba program, major in marketing, faculty of business, asa university bangladesh has completed the project report titled customer satisfaction of grameenphone limited. Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
We will write a custom essay sample on internship report on customer satisfaction on the services of al-arafah islami bank limited specifically for you for only $1638 $139/page order now. 1 background of the report 11 introduction topic of my internship project is assessing customer satisfaction of grameenphone i got the opportunity to do my internship at grameenphone ltd. Grameenphone team tracker is an enterprise solution for business organizations which enables the business managers to improve the speed and quality of field force activity it ensures better field-force management by tracking employees through web and managing tasks in a faster way through both web and sms. Contact gp:50 in buffalo, ny, the leader in the custom design of pressure, level and temperature sensing products for a variety of applications call or email us today. Increased customer satisfaction status will raise the service value of gp, increase subscribers usages rate result increase revenue for gp now grameenphone ltd has to consider the gap minimization and maintain alignment with service offering and service quality to maintain the target level of csi.
Grameenphone main target is to offer their customers best services by providing proper valuation of subscriber's precious money and timethe customer service division has set up a target of obtaining customer satisfaction level o at least 85. Customer satisfaction our strengths we have laid a foundation of prompt services, support and reliability to all users and we committed to deliver solutions that help our customer focus their resources to improve their business in a cost effective way. The services of customer care centers of grameenphone ltd objectives of the study the main purpose of the study is to measure customers' satisfaction towards the services of. Purpose of the study the purpose of the study was to present the relationship between service quality, switching cost and trust with customer satisfaction and customer loyalty in grameenphone, the leading gsm mobile telephone system in bangladesh. Grameenphone customer satisfaction grameenphone customer satisfaction grameenphone customer satisfaction executive summary this project report is the partial requirement of project program of east west university for the bachelor of business administration students.
It has found that the overall customer satisfaction towards the grameenphone is 3457, where banglalink is 3314 (mean value) grameenphone users are more satisfied in case of 20 variables. Customer satisfaction, reliability in the providing of services and commitment to service relationships a company must attempt to increase customer™s future expectations (lin . Porter model, swot and pest analysis of grameenphone limited corporate social responsibilities grameenphone started its journey 10 years back with a believer of good development is good business. The purpose of this project report is to analysis the customer satisfaction and loyalty of grameenphone and focus on the reasons for the gap between loyal and disloyal customers if it exists.
New recruitment of robi , grameenphone, banglalink , airtel will be published at wwwejobscircularcom official website robi customer service jobs circular part time jobs for student provide by our website. The underlined and main idea of the report the level of customer satisfaction of grameen phone limited is to give brief knowledge about the telecom market in bangladesh and about the service level of number one mobile operator company grameenphone ltd. Moreover, grameen phone subscribers are happy with the country wide network in spite of this, gp users are not satisfied with service of the company considering the importance of customer satisfaction, this project was designed to assess the satisfaction level of gp‟s subscribers. People & process come together in a powerful combination at gp automech pvt ltd to provide you with best product possible, manufacturers all our processes are geared towards the ensuring that you receive safe, reliable and optimally efficient products.
Customer satisfaction factors of gp grameenphone is a highly growing mobile company in mobile telecommunication industry, there are direct and indirect factors that influence customer satisfaction i tried to focus on the most important factors that influence customer satisfaction at grameenphone. Titled customer satisfaction of grameenphone and communication approach grameenphone ltd, nitol niloy tower, nikunja north c/a, airport road, dhaka is prepared by me after completion of three months work in grameenphone ltd. Guaranteed customer & employee satisfaction improvement, with happyornot ltd the three c's of customer satisfaction - duration: a division of gp strategies 57,014 views.